Privacy Policy

Who We Are

Threadline Health Pty Ltd is an Australian company engaged in research, development, and early-stage innovation in mental health diagnostics, decision support, and artificial intelligence.

The Threadline website is intended to provide general information about our work and to facilitate enquiries and collaboration. It does not provide medical advice or clinical services.

No Medical Advice

Content made available on the Website:

• Is provided for general information purposes only
• Is not intended to be relied upon as medical, clinical, or professional advice
• Does not replace advice from a qualified healthcare professional

You should always seek appropriate professional advice for health-related concerns.

Scope of This Policy

This Privacy Policy applies to:

• Visitors to the Threadline website
• Individuals who contact us via forms, email, or other communications
• Subscribers to updates or information

This policy does not apply to any future clinical, research, or software systems that may be developed separately and governed by their own privacy, consent, and regulatory frameworks.

Information We Collect

We may collect the following types of information:

a. Personal information

• Name
• Email address
• Organisation and role
• Contact details
• Information you voluntarily provide in enquiries or correspondence

b. Sensitive information

You may view and download content for personal, non-commercial use only. You must not reproduce, distribute, modify, or exploit any content without prior written consent from Threadline.

• Through separate, secure systems
• Under appropriate ethical, legal, and regulatory approvals
• With informed consent, where required

c. Technical and usage information

• IP address
• Browser type and version
• Organisation and role
• Device and operating system information
• Pages visited and general usage data
• Cookies and similar technologies

How We Use Information

We use personal information for the following purposes:

• Responding to enquiries and requests
• Communicating about Threadline’s research, development, or updates
• Improving website performance and user experience
• Managing relationships with collaborators and stakeholders
• Meeting legal and regulatory obligations

We do not sell personal information and do not use personal information for advertising or marketing unrelated to Threadline’s activities.

Legal Basis for Handling Information

We handle personal information in accordance with:

• The Privacy Act 1988 (Cth)
• The Australian Privacy Principles (APPs)

Information is collected and used:

• With your consent
• Where reasonably necessary for our functions and activities
• Where required or authorised by law

Disclosure of Information

We may disclose personal information:

• To trusted service providers who assist with website hosting, analytics, or communications
• Where required by law, regulation, or court order
• With your consent

All service providers are required to handle information securely and only for authorised purposes.

Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure hosting environments
• Access controls and authentication
• Administrative and technical safeguards appropriate to the nature of the information

Where possible, data is stored in Australia. If information is stored or processed overseas, we take reasonable steps to ensure equivalent data protection standards apply.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

When information is no longer required, it is securely deleted or de-identified.

Cookies and Analytics

The Threadline website may use cookies and analytics tools to:

• Understand how visitors use the website
• Improve functionality and performance
• Measure traffic and engagement

Cookies do not identify you personally. You can manage or disable cookies through your browser settings, noting that some features of the website may not function properly if cookies are disabled.

Access, Correction, and Complaints

You may:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Make a complaint if you believe your privacy has been breached

Requests and complaints can be made by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Links

The Threadline website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this website with the updated date.

Continued use of the website constitutes acceptance of the revised policy.

Contact Us

For privacy-related enquiries, requests, or complaints, please use the contact form on our website at www.threadline.com.au